Privacy Policy

The Nigerian Data Protection Regulations 2019 (NDPR) requires that we have a lawful basis for processing your personal information. At least one of the following lawful basis must apply before we process your personal information: contractual or legal obligations, legitimate interest of the data controller, public interest, vital interest of the data subject or consent.
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We may also contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.Conclusively, we may contact you with the information provided as necessary to enforce our policies, applicable law, or any agreement we may have with you.

When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

Contractual Obligation:
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‍We collect certain data from you to fulfill the contract we have with you, or to enter into a contract with you. We use this data to:Give you the services we agreed to in line with our terms and conditions.Send you messages about your account and other services you use if you get in touch, or we need to tell you about something..Exercise our rights under contracts we’ve entered into with you, like managing, collecting and recovering money you owe us.Investigate and resolve complaints and other issues.Legal DutyWe have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering, terrorism financing and fraud. To do this, we need your data to;Confirm your identity when you sign up or get in touch.Prevent illegal activities like money laundering, tax evasion and fraud.Keep records of information we hold about you in line with legal requirements.Adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, tax authorities, law enforcement or other third parties).

‍Legitimate Interest of the data controller:

‍In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn't override your privacy, interests or fundamental rights and freedoms.

‍Consent:

‍For certain information, we’ll ask for your consent. We’ll ask for your consent to:Market and communicate our products and services. You can always unsubscribe from receiving these if you want to;Help protect you against fraud by tracking the location of your phone if you’ve authorised it;View your contact list for airtime purchases.

Privacy Policy

1. Introduction

2. Personal information collected

3. Use of collected information

4. How do we use your information?

5. Who do we share your information with?

6. Cookies

7. What are your rights?

8 . Changes to This Privacy Policy

9 . Delete your account

10. How to contact us?